Uber operates in Dar es Salaam, Johannesburg, but not Zanzibar

Uber in Johannesburg & Dar es Salaam

This post is about Uber in several locales in Africa: Uber Johannesburg and Uber in Dar es Salaam.

For Uber in each of these locales, simply click the corresponding link below to jump to the relevant section.

Uber Johannesburg

Uber Johannesburg Prices

As I mentioned in this post, Johannesburg and Pretoria are served by 5 main types of Uber service: Uber X, Uber Black, Uber Van, Uber Assist, and Uber X VIP.

Here’s a short description of how these services are different and how many passengers the cars for each service can carry:

    • UberX – affordable everyday rides (max: 4 people)
    • Uber Black – premium rides in luxury cars (max: 4 people)
    • Van – rides for groups of up to 7 people
    • Assist – Special assistance from certified drivers (max: 4 people)
    • UberX VIP – affordable rides with top-rated drivers (max: 4 people)

Uber Johannesburg Prices: How Uber Charges

Uber generally has several components to its pricing: a base fare applicable for all rides, a price component based on the distance traveled during the ride, and a component based on how long the ride takes to account for things such as traffic or a passenger making a driver wait at a stop during a ride.

On the rare occasions where there are more riders requesting Ubers than there are drivers, Uber increases its fares to encourage drivers to get onto the platform. This is called dynamic pricing, and you can read all about it here.

African female hands holding a phone with the Uber app

Dynamic pricing is not predictable, so I will not deal with those prices here.

Instead, below, I share what the regular Uber Johannesburg prices are.

If dynamic pricing is applicable, your Uber app will notify you of this before you place your Uber request.

Uber taxis are available in Dar es Salaam, Johannesburg, but not Zanzibar

Uber Johannesburg Prices (Regular)

UberX Assist UberBlaCk VAN
Base fare R 5 R 5 R 15 R 22
Cost per min R .80 R .80 R 1.30 R 1.60
Cost per km R 8 R 8 R 13 R 16
Minimum charge R 25 R 25 R 50 R 75
Cancellation Fee R 25 R 25 R 70 R 100

Whatever the case, Uber Johannesburg prices are much better than regular taxi prices.

Uber Eats Johannesburg

Along with giving passengers rides, Uber Johannesburg also operates an Uber Eats service, which allows you to use Uber to order takeaway from your favorite restaurant in the city.

Uber in Dar es Salaam

Uber Logo on phone screen

Five years ago, Dar es Salaam, Tanzania became the 485th city in the world to join Uber’s growing global network.

With the launch of Uber Tanzania, Dar es Salaam joined the list of smart transportation hubs in Africa.

Following the success of Uber in many other cities, the company was excited to launch its ride-sharing platform in Tanzania.

READ ALSO: Instagram Recap: 20 Photos of Uganda & Tanzania

Uber’s innovative platform connects drivers with riders in real time, at the touch of a button.

Whether you’re a local heading out with friends, in the city on business, or exploring its tourist sites, Uber provides an affordable, safe and reliable way to get across the city.

READ ALSO: Are Your Skills Up-To-Date For The Future Of Work?

Economic Growth in Tanzania & Why Uber Launched There

Dar es Salaam downtown waterfront
Dar es Salaam, Tanzania

Dar es Salaam’s exciting rapidly growing market made it a perfect fit for Uber.

According to the World Bank, Tanzania will experience an estimated GDP growth rate of 6.8% next year.

READ ALSO: Karibu Kenya Ventures Limited & 50 Most Influential Young Tanzanians

The country also maintains a low inflation rate.

Businesses are flourishing, with sectors such as transport, construction and financial services booming.

Alon Lits, General Manager for Uber Sub-Saharan Africa, says: “We are proud to launch Uber in Tanzania at such an exciting point in its growing economy.

As the infrastructure of Dar es Salaam rapidly urbanizes, so the demand for affordable, easy and flexible transport grows."

READ ALSO: Uber, the Holiday Season, and Dynamic Pricing

He adds, “We have set the standard for connecting people to world-class transport, moving millions of global citizens every day through our offering of affordable and reliable rides at the touch of a button. Our service complements existing transport options, so we can all work together to reduce traffic congestion and the environmental impact of transport in the city."

Uber Taxi Johannesburg Prices: Alon Lits, General Manager for Uber Sub-Saharan Africa
Alon Lits, General Manager for Uber Sub-Saharan Africa

Uber helps people get a ride at the push of a button.

There’s no waiting on the street or walking through unfamiliar neighborhoods to find public transportation.

It’s the most convenient way to get a safe, reliable and affordable ride.

READ ALSO: Uber vs. Bolt: Which Do You Prefer?

Uber & Safety

  • No more street hails or waiting outside to find a ride. You can start the Uber app from anywhere and wait there safely for your driver to arrive. That means no standing on the street to hail a cab or struggling to find the nearest bus stop late at night.

Uber on Google Maps

  • Trips are no longer anonymous. When a driver accepts your ride request, you see his or her first name, photo, and license plate number. You can also check whether others have had a good experience with him or her. In addition, the driver can see your first name and rating. You can contact the driver—and vice versa—through the app if there is any confusion around pick-up details.
  • Share your estimated time of arrival and location. You can easily share your ride details, including the specific route and estimated time of arrival, with friends or family for extra peace of mind. They’ll receive a link where they can see in real time the name and photo of the driver, their vehicle, and where you are on the map until you arrive at your destination. Plus, they can do all of this without having to download the Uber app themselves.
  • Feedback and ratings after every trip. After every ride, riders and drivers get to rate each other and provide feedback. Uber’s safety team reviews this information and investigates any issues.

Uber Ratings

Uber Support

  • 24/7 Support. If something happens in a car, whether it’s a traffic accident or an altercation between a rider and a driver, Uber’s customer support staff is ready to respond to any issues 24 hours a day, seven days a week.
  • Rapid Response. Uber has a dedicated Incident Response Team to answer any more urgent issues. If Uber receives a report that a driver or rider has acted dangerously or inappropriately, the service suspends the person’s account, preventing him or her from accessing the platform while Uber investigates.
  • Always on the map. Accountability is one of the things that Uber uses to makes its riders feel safe. Uber uses GPS to keep a record of where a driver goes during the ride. This allows the company to verify that the most efficient routes are being used, which creates accountability and a strong incentive for good behavior.
  • Working with law enforcement. In cases where law enforcement provides Uber with valid legal process, the company works to get them the facts, for example by providing trip logs. Again, transparency and accountability are in-built into the Uber experience.

Uber - accountability and transparency

  • Pre-screened drivers. All Uber drivers undergo a screening process before they can use the Uber app.

Alon Lits, General Manager for Uber sub-Saharan Africa, goes on to say, “Uber is part of a broader global evolution in transportation. Dar es Salaam is a vibrant, thriving city with a growing youthful labor force that is ready to welcome and support our service. Together, in partnership with the current transport system in Dar es Salaam, we will shape the future of urban travel to benefit passengers, drivers and the environment. We are so excited to be launching here."

Current Uber Pricing in Dar es Salaam

Base fare: Tsh. 1,200;
Cost per min: Tsh. 110
Cost per km: Tsh. 560

Minimum charge: Tsh. 3,000
Cancellation fee: Tsh 3,000

As a Dar es Salaam resident who doesn’t own a car, I too can say that I was super excited about Uber launching in my city.

A Tanzanian woman drives an Uber

When Uber launched in Tanzania, though, I was travelling in Kampala, where I found out that Uber had just launched too. I decided to try out Uber there first.

Eventually, I did get back to Dar es Salaam though and used Uber there also. You can find out more about my early experiences with Uber in both locales here.

READ ALSO: Tanga, Tanzania: 10 Pictures Taken in & Around Lushoto

Does Uber exist in your city? Is it a service you ever use? Why or why not?

Branded black Uber car

What do you have to share about your experience as an Uber rider or driver?

For those of you who have used Uber Tanzania or Uber Johannesburg, your comments are especially welcome.

As always, I look forward to hearing what you have to say.

Until the next time,
Biche

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Photo Credits: Latrell G., MyBroadband, Nigeria Communications Week, Carolyn Coles, Uberpeople.net, ImproVLOG, Uber blog, Tanzania Today, Uber Blog, The Exchange

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