If you need to contact flydubai, the dedicated customer service email is letstalk@flydubai.com.
Here are the key things to know when using that channel:
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What LetsTalk@Flydubai Covers
- It is the primary contact point for general customer enquiries and support (including booking issues, ticket questions, receipts).
- It is listed on the airline’s website under “Customer Enquiries” along with their call centre number (+971 600 544 445).
- It is also referenced in official documents (Conditions of Carriage) as an email address to submit claims or queries.
- If you wish to request documentation from flydubai (for example a payment receipt) this email is the correct channel.
What Is Good to Include in Your Message When Talking to Letstalk Flydubai
To get a helpful and timely response, make sure you include:
- Your booking reference / ticket number.
- The date and route of the flight.
- A clear description of the issue or request (delay, cancellation, baggage, seat upgrade, special assistance, etc).
- Contact details (email and possibly phone) for a reply.
- If you’re making a claim (for example compensation), attaching any relevant supporting documents is useful.
What to Expect From Letstalk@Flydubai
- You may get an acknowledgement from flydubai and then a more detailed response.
- Given the large volume of customers and global operations, response times may vary, so patience is helpful.
- Depending on the issue, you may be redirected to other specialist teams (for example for business‑class bookings, special assistance, legal claims).
- For urgent matters such as airport time issues or last‑minute changes, it is advisable also to call the contact centre rather than solely emailing.
Limitations and Things to Watch
- Because it’s a generic customer service email address, responses may sometimes feel automated or less personalised.
- In certain cases users have found that follow‑up is slow. Documenting all correspondence and retaining original booking information will help.
- The email covers a wide variety of queries, so clearly labelling your subject line (for example “Delayed Flight FZ1234 – Claim for expenses”) helps clarify your need.
- If you’re outside the UAE, check transfer times or lay‑overs; some issues may need local airport or ground‑handling intervention in addition to the airline.
Tips Specific to East Africa
- When writing, specify your departure city (e.g., Dar es Salaam, Kilimanjaro, Kampala) and any connection via Dubai, since that helps them identify your itinerary.
- If you’re flying via Dubai and have a connection issue, mention the longer lay‑over or gate change as this may affect how they handle the matter.
- If you face regional‑specific issues (visa, transit, airport lounge access), including local context helps the airline customer service team in Dubai respond appropriately.
Let’s Talk Flydubai
If you would like to contact Flydubai customer care by telephone, you can reach them on the following numbers in the following countries:
- UAE (+971) 600 54 44 45
- Pakistan (+92) 21 111 225 539 – 09:00 – 17:30, Mon – Sun
- Russia +7 (495) 215 1630
There you’ve have it, guys and gals.
Until the next time,
Biche
flydubai
Here’s a clearer view of flydubai—who they are, how they’ve grown, what they offer, where they’re headed.
If you’re considering flying with them, this gives you the full picture.
What Flydubai Is and Where It Comes From
flydubai is a Dubai‑based airline, founded in 2008 (operations from June 2009) and owned by the Investment Corporation of Dubai. (The brand was set up to complement the long‑haul carrier hub in Dubai by serving a broad network of shorter and medium‑haul destinations, including ones that were less well served or “undervalued”.
Photo credits: AirlineReporter