Equity Bank Working Hours in Uganda
If you would like to know the Equity Bank working hours in Uganda for any branch, you can find them here.
Table of Contents
Equity Bank Customer Care Uganda
Here’s a detailed overview of Equity Bank Uganda Customer Care options:
Official Customer Care Channels
- Toll-Free Hotline (24/7): +256 (0)800 232 700
- Available 24 hours a day, 7 days a week
- Offers service in English, Luganda, Swahili, Luo, Runyakitara, and other regional languages
- Landline Number: 0312‑327‑000
- Used for general customer calls and fraud reporting
- Special Merchants Line: 0313‑114‑030
- Dedicated support for Equi Duuka agents and merchants
Contact Centre Features & Capacity
- Launched in 2022, the high-tech centre has 70 trained customer representatives
- Supports interactions via voice and social media, with documentation and categorization of issues
- Helps reduce branch queues and operational costs—and better handles complaints and queries
Customer Experience & Feedback
Positive Highlights:
- The 24/7 toll-free number is recognized as a major stride in accessibility
- Offers multilingual support to accommodate Uganda’s diverse customer base
Reported Challenges:
- Some customers (me included) have faced delays in resolving issues, especially with digital services and diaspora accounts
- Several complaints about poor call responsiveness and difficulty reaching a helpful agent
Security & Fraud Prevention
- Equity Bank cautions customers that official calls only come from 0312‑327‑000, and messages have the sender tag “EQUITY‑UG”
- Advises customers to never share PINs or OTPs, and to report suspected fraud immediately
- Research suggests that phone phishing scams using Equity-like numbers are common—customers should hang up and call back using the official hotline
Summary Table
| Service | Details |
|---|---|
| 24/7 Toll-Free Hotline | +256 (0)800 232 700 – open all day every day |
| Landline Complaints | 0312‑327‑000 – for general queries and fraud concerns |
| Agent & Merchant Support | 0313‑114‑030 – Equi Duuka specific line |
| Languages Available | English, Luganda, Swahili, Luo, Runyakitara + others |
| Call Centre Capacity | 70 trained agents, handles voice and social media engagements |
| Security Safeguards | Only official calls from 0312‑327‑000; Equity messages tagged “EQUITY‑UG” |
| Common Complaints | Delays, call response issues, especially for app/diaspora support |
Tips for Customers
- Always call the official toll-free number for urgent issues—don’t rely on social media or unknown numbers.
- Keep records of your calls and ask for ticket/reference numbers for follow-ups.
- If you encounter unusual requests (e.g., for PIN/OTP), end the call and redial 0312‑327‑000.
- Multilingual service means you can communicate comfortably in your preferred local language.
Pleasant Experiences with Equity Bank Uganda
Mid-last year, I found myself in Kampala, Uganda for a stay that ended up being much longer than planned.
While I was there, someone very dear to me asked me to borrow a big sum of money urgently.
I don’t usually lend money, especially in big sums. As I said, though, this person was very dear to me, so I had to come through for my girl.
My big question, though, was how would I get the amount I needed from my Equity Bank Tanzania account to Uganda quickly and cheaply.
This might not sound like much of an issue if you live in some parts of the world. In East Africa, though, and especially in Tanzania, this is a question without an obvious answer.
I decided I’d go to Equity Bank Uganda and see if they might have a solution for me.
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This was not the first time I was doing something of the sort.
Photo Credits: foursquare.com, FSDTanzania